Company: FedEx Services Job Title: Marketing Principal Job Requisition Number: RC181419 Category: Marketing Locations: Memphis, Tennessee 38125 United States
Purpose and Scope: Under minimal supervision, leads, develops and executes strategy for one or more marketing initiatives. Resolves problems and makes recommendations related to highly complex and interrelated matters and projects. Provides expert-level analysis in several marketing disciplines, including computer-generated modeling. Recommends project budgets and forecasts anticipated budget spending. Leads project activities and consults across multiple project teams, including identification of business requirements needed for impacted systems. Coaches others in less senior positions.
Job Profile Summary: Under minimal supervision, leads the solution design of our international shipping experience from design to implementation, including coordination of cross-functional and cross-regional subject matter experts and third parties to ensure consistent delivery through our people, technology and networks.
Collaborates with Design Researchers, Designer Strategists and other internal stakeholders to execute customer-centered design research and define outstanding customer experiences.
Observe and understand customer needs, define requirements, prototypes and user stories, create strategic recommendations of the ideal cross-channel experience and develop and socialize a case for change.
Manage workflow that includes identification of cross-channel impacts and capabilities, rapid development and testing of minimum viable product, in-market validation of key business assumptions and definition of a scalable solution.
Define roadmap priority for implementation and lead execution that may span oversight and coordination across multiple channels and customer experience touch points to end to end product development efforts that cross agile and waterfall methodologies.
Establish and maintain strong, collaborative partnerships across Operating companies, functional domains and the customer experience organization.
Establish and report customer experience metrics and identify, socialize and manage continuous opportunities for improvement.
Skills/knowledge considered a plus:
Strong customer focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors, leverages design thinking principles to define ideal customer experiences and develops solutions to solve customer problems.
Keen eye for detail in building customer journeys, defining requirements and developing the ideal cross-channel experience.
Uses facts, imagery and stories to conceptualize and communicate a clear and convincing message that influences audience understanding and related decision-making.
Knowledge and understanding of how operating companies, regions and functional areas work together with demonstrated experience in product development using QDM-Design ABLE and Agile methodologies.
Ability to analyze and synthesize information to create insights and develop solutions and recommendations grounded in facts.
Ability to work in ambiguity, organize, adapt, remain flexible and self-motivate.
Master's degree/equivalent in Marketing, Finance, Computer Science or related business discipline.
Five (5) years experience in marketing, advertising, sales administration, or related discipline.
Knowledge of the broad application of advanced principles, theories, concepts and techniques in marketing disciplines, project management, information analysis and computer-generated modeling.
Excellent human relations and communication/presentation skills.
Advanced organizational, quantitative and analytical skills, including experience in database marketing and computer-generated modeling.
Experience leading complex and interrelated initiatives in a corporate environment.
This position is domiciled in Memphis, TN. Relocation will be considered for this position based on business needs. The position will be posted through Wednesday, August 21, 2019 until 5:00 pm CST.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-162533-en-us
FedEx Services connects businesses to solutions. Our team members coordinate sales, marketing, communications, information technology and customer services support for the FedEx global brand. They integrate the technology and services customers need to create solutions for global supply chains, e-commerce or any of today’s business challenges.