As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. University Advancement has an outstanding opportunity for a Marketing Communication Operations & Traffic Manager.Position PurposeThe purpose of the Marketing Communications Operations and Traffic Manager is to manage and drive the College of Arts and Sciences' marketing team project workflow toward the most efficient, effective and fulfilling production and project management environment possible. Furthermore, this position manages projects related to college-wide and student messaging, as well as oversees the College's budget and social media calendar. This position will provide day-to-day leadership and hands on expertise, while leveraging a wide range of systems, processes and tools. Additionally, this position will establish thorough production processes for the College's Marketing and Communications team.DUTIES AND RESPONSIBLITIESOperations & Traffic ManagementConsult with marketing communications specialists, production and creative team members, and web team members to intake and prioritize incoming projects, determine production timelines and secure resources as necessary to produce all required output. Consult with all creative, content and technical staff to successfully execute all production elements. This will involve problem-solving, quick decision-making and "jumping in" as needed to contribute to the solution.Advise College of Arts and Sciences project managers and their partners on project timelines, current marketing project status and capacity. Meet bi-monthly with the Senior Director of Marketing, Communications, and team communication leaders to determine which projects the MarComm team will produce.Leadership on team project management workflow system (currently ProofHub).Manage college-wide and student engagement projects from beginning to end in accordance with the defined CAS project management process and support the Senior Director as needed.Clearly define roles and responsibilities with internal teams and campus partners for each project.Manage resources including when to recommend leveraging outside vendors. Facilitate contracts and relationships with vendors as needed in coordination with the Assistant to the Associate Dean for Advancement.Effectively articulate and advise on roadblocks, gaps and project needs. Identify risks and make actionable recommendations and solutions to meet with project success.Ensure that all projects meet specified timelines and deliver expected results.Proactively communicate progress, status and any considerations across all partners and teams along the way. Maintain, adjust and update project plans as needed and without guidance.Marketing SupportProvides general marketing and communications support related to the College's Advancement priorities, integrates Advancement priorities into project management strategy and supports marketing communications team members in completing related projects.Provides general marketing and communications support on College-wide projects and student communication efforts, including, but not limited to, drafting or reviewing content, conducting general research on topics or individuals, composing email and hard copy correspondence, organizing files, assisting with media outreach and coverage, working with communications design templates, developing project documentation and timelines.Works closely with the College of Arts and Sciences marketing staff to support electronic communications efforts, coordinating with the Advancement Services team on email and event marketing through Marketo and CVENT.Participates in other marketing initiatives as assigned for professional development and growth.General Administrative ServicesProvides administrative support, in collaboration with Assistant to the Associate Dean for Advancement, to the marketing communications team including onboarding of staff, coordinating Procard transactions and completing financial reconciliation for the marketing and communications budgets. Keeps Senior Director apprised of budget expenditures and processes invoices and budget requests.Meets monthly with Assistant to the Associate Dean for Advancement to ensure budgets are operational and in good standing.Manages the calendar of the Senior Director of Marketing Communications and provides administrative support to the Senior Director.Provides logistic event support (prep and day-of) for the College Board meetings in conjunction with the Assistant to the Associate Dean of Advancement.Provides logistic event support for advancement high-priority dinners with the President's Office. This requires coordination with the Divisional Directors of Advancement (DOAs), involved major gift officers (MGOs), and the President's Office.Social Media CoordinationSupports marketing communications staff members in coordinating content for social media platforms.Manages the social media calendar and other relevant content calendars that feed the social media strategy for the College.Other Duties as AssignedCollege-wide event support when needed and some event consultation with departments.Key CompetenciesCoreEffective communications: Expresses oneself clearly and empathetically in interactions with others in all forms of communication, i.e., verbal and written, one-on-one and group, etc.Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the organization.Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Acts consistently with Washington State ethical guidelines and organizational core values and beliefs.Valuing Diversity & Inclusiveness: Respects, values and contributes to the UW's commitment to inclusiveness and diversity. The College is committed to creating an inclusive environment that respects a diversity of social, cultural, economic, ideological, racial and ethnic backgrounds.REQUIREMENTSBachelor's degree in marketing, communications, public relations or related field and two (2) years of experience supporting marketing/communications, advertising, or public relations efforts as well as event planning and administrative support. Equivalent combination of comparable knowledge and skills may substitute for education and/or experience. Experience with project management and team dynamics.Demonstrated strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint for correspondence, special reports, spreadsheets, databases, forms, etc.DESIRED QUALIFICATIONSUnderstanding of ProofHub or other project management systemUnderstanding of Marketo marketing automation systemFamiliarity with Adobe Creative Cloud (Acrobat, InDesign, Photoshop) and web content management systemsExperience working in higher education and/or marketing in a complex organizational environmentCONDITIONS OF EMPLOYMENTCubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.Ability to lift 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down.During Events (from setup to tear down) or on Event days:oAbility to stand 4 or more hours continuously.oAbility to walk 4 or more hours continuously.oAbility Standing: duration of 4+ hours for eventsoAbility to work greater than a 10 hour dayEquivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.BENEFITSAs a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.